GREENBERG, PAUL <br/><br/>
CRM AT THE SPEED OF LIGHT 

 - 3 
 - NEW DELHI  TATA MCGRAW HILL  2004 
 - 670 
 -  0 .
<br/><br/><label>ISBN: </label>0-07-059057-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATION MANAGEMENT