FEINBERG, RICHARD <br/><br/>
CASES IN CALL CENTER MANAGEMENT  GREAT IDEAS THAT WORK 

 - 0 
 - BOMBAY  JAICO PUBLISHING HOUSE  2005 
 - 356 
 -  0 .
<br/><br/><label>Subjects--Topical Terms: </label><br/>CALL CENTER & BPO MANAGEMENT