TY  - BOOK
AU  - BESTERFIELD,D H
AU  - BESTERFIELD-MICHNA, C
TI  - TOTAL QUALITY MANAGEMENT
SN  - 81-297-0260-6
PY  - 2003///
CY  - NEW DELHI
PB  - PEARSON EDUCATION ASIA
KW  - TOTAL QUALITY MANAGEMENT
ER  -