CLOW, KENNETH E <br/><br/>
SERVICES MARKETING  OPERATION, MANAGEMENT AND STRATEGY 

 - 2 
 - NEW DELHI  BIZTANTRA  2003 
 - 460 
 -  0 .
<br/><br/><label>ISBN: </label>81-7722-376-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE MARKETING