SERVICES MARKETING INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM
ZEITHAML, VALARIE A
SERVICES MARKETING INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM - 4 - NEW DELHI TATA MCGRAW HILL 2009 - 743 - 0 .
SERVICE MARKETING
SERVICES MARKETING INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM - 4 - NEW DELHI TATA MCGRAW HILL 2009 - 743 - 0 .
SERVICE MARKETING
