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NORDSTROM WAY THE INSIDE STORY OF AMERICA'S #1 CUSTOMER SERVICE COMPANY

SPECTOR, ROBERT

NORDSTROM WAY THE INSIDE STORY OF AMERICA'S #1 CUSTOMER SERVICE COMPANY - 2 - NEW YORK JOHN WILEY & SONS 2000 - 244 - 0 .

ISBN: 81-265-1880-7

Subjects--Topical Terms:
CUSTOMER RELATION MANAGEMENT

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