DNA OF CUSTOMER EXPERIENCE HOW EMOTIONS DRIVE VALUE
SHAW, COLIN
DNA OF CUSTOMER EXPERIENCE HOW EMOTIONS DRIVE VALUE - 0 - NEW YORK PALGRAVE 2007 - 166 - 0 .
CUSTOMER RELATION MANAGEMENT
DNA OF CUSTOMER EXPERIENCE HOW EMOTIONS DRIVE VALUE - 0 - NEW YORK PALGRAVE 2007 - 166 - 0 .
CUSTOMER RELATION MANAGEMENT
