MEASURE WHAT MATTERS TO CUSTOMERS
BAKER, RONALD J
MEASURE WHAT MATTERS TO CUSTOMERS - 0 - NEW YORK JOHN WILEY & SONS 2006 - 186 - 0 .
0-471-75294-0
CUSTOMER RELATION MANAGEMENT
MEASURE WHAT MATTERS TO CUSTOMERS - 0 - NEW YORK JOHN WILEY & SONS 2006 - 186 - 0 .
0-471-75294-0
CUSTOMER RELATION MANAGEMENT
